Work processes provide structure to the organization by providing task descriptions, responsibilities and expectations for key roles, describing critical communication and information handoffs and providing metrics to track performance of work efforts. When used properly, they create value by ensuring that members of the organization understand their roles and tasks, have the tools and enablers to execute them efficiently and effectively and do not duplicate efforts.
But what if activities in the field are not aligning with the work process steps? Then it is likely somewhere in the organization work efforts are being either missed or duplicated and communication/information is being missed. The question is, what problems are being caused that will adversely impact the goals and metrics for the work process?
Typical issues for the maintenance work processes include:
- Increase in emergency work
- Fewer quality work requests generated
- Reduction in the quality of work order plans
- Decrease in equipment ready for maintenance work
- Reduced wrench time
- Increase in repeat work
Many things can happen to derail effectiveness of the work processes. Caravel Solutions can help you and your team conduct a quick assessment to determine the health of your work processes. We can assist with the identification of two or three key gaps that will bring work process performance back to a level that helps restore the overall economic effectiveness of your facility and achieve the desired results. And we will coach and mentor your team to ensure they understand how to sustain the needed performance.
If you believe your team needs assistance tuning up your work processes, contact us at [email protected]. We can work with you to identify options and develop an effective path forward as well as providing support during implementation.